Education and/or Experience:
Position requires a high school diploma or GED and one – three years’ experience in a support role, preferably in a non-profit environment. Bachelor’s degree preferred.
Knowledge, Skills and Abilities:
As the first point of contact with visitors, it is critical that the individual believe in, support, and effectively articulate DSHA’s mission, maintaining a positive and helpful demeanor to anyone who calls or visits. Excellent oral and written communication skills are required, including a comfort with public speaking. Ability to understand and follow specific instructions and procedures is required, along with the ability to problem solve and initiate relevant solutions. Must be able to maintain confidential data appropriately. The ability to stay focused in an area with frequent interruptions is required. Records maintenance skills and the ability to prepare and print routine correspondence, labels, and/or other basic written material. Word processing and data entry skills are necessary. PC experience and knowledge of MS Office is required, as is comfort utilizing database software. Must be able to track data and generate reports as requested. Ability to maintain calendars and schedule appointments is required. The ability to prioritize duties and to deal with diverse groups is required.
Must have valid driver’s license and access to a reliable vehicle.
While performing the duties of this job, the employee is frequently required to stand; talk or hear; and use hands to finger, handle, or touch objects or controls. The employee is frequently required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.