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Business process improvement tools and frameworks
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Implementation of integrated solutions
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Microsoft compatible laptops/desktops, Windows OS, other support software
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Chromebooks/Chrome OS
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Basic knowledge of Windows Server and Virtual Machine sufficient to carry out basic tasks
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Help desk/ticket management systems
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School/education related software (including, but not limited to: Google, MailChimp, Microsoft apps, Mail Merge, data extraction and migration, student roster setup for testing platforms, e-funds, Brightarrow)
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Website management tools
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Facebook and social media protocols
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General technical support procedures
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Search engines and how to use them effectively
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Become familiar with and the in-house expert on PDS (Parish Data Systems), tuition management systems, and parish communication software