Job Summary

The Theater Manager at the Father Robert V Carney Performing Arts Center (PAC) plays a pivotal role in overseeing all aspects of house management, ticketing, rentals, and communication for Pius XI Performing Arts (PPA) events. Reporting to the Director of Finance, this position supervises the Production Manager, House Managers, Theater Manager Intern, and volunteers to ensure a safe and welcoming environment for all patrons.
Key responsibilities include managing guest services, coordinating volunteer efforts, developing safety protocols, and serving as a point of contact for patron inquiries. The Theater Manager will maintain the electronic ticketing system, train staff and volunteers, and handle ticket sales and customer service issues. In addition, this role involves writing rental contracts, managing rental business, and collaborating with various departments to schedule and coordinate events.
The Theater Manager will also lead departmental initiatives, maintain effective communication strategies, and contribute to the strategic development of programming that enhances the school’s reputation in the fine arts. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for the performing arts.

Job Responsibilities

House Management

• Welcome guests to the PAC and other Pius XI Performing Arts (PPA) events/venues and ensure the safety and comfort of all patrons
• In collaboration with the Pius Parent Producers (PPP), recruit and schedule ticketing & usher volunteers for all performances
• Assist with PPP fundraising efforts at PAC and Black Box events. Serve as Staff Liason to the PPP
• Assist in development of the building safety, security and emergency procedures in collaboration with sfchool administration and ensure staff and volunteers are prepared to execute said procedures
• Serve as duty House Manager in rotation with staff House Managers
• Serve as point of contact for patron concerns, compliments and questions

Ticketing

• Set up and maintain the electronic ticketing system for al events in the PAC and other PPA events, including event, pricing, discounts, and other necessary functions
• Manage the relationship between Pius XI and the ticket system vendor
• Train volunteers and staff on the use of the ticketing system
• Prepare reports and complete deposits for business office following ticketed events
• As available, serve as point of contact for ticket sales and other customer service issues

Rentals & Scheduling

• Write and implement rental contracts and serve as the primary point of contact for rental clients
• Manage the recruiting of rental business
• Serve on the Campus-wide Scheduling Team and assist with development of systems related to the building schedule
• Collaborate with the Performing Arts and Visiual Arts department chairs to determine annual calendar for institutional programming
• Assist with logistical coordination for large-scale campus-wide events

Communication

• Lay out and send outbound email communications related to PAC and PPA events
• Maintain the PAC website
• Collaborate with Vice President of Advancement to ensure consistency of brand and communications

Departmental Leadership

• Serve as department chair-level leader of the Theater Management Office including recruiting, supervision, and evaluation of related personnel
• Maintain the PAC website
• Participate in cultivation of foundational partnerships
• Participate in identification of and development of programming to position performing arts, the Performing Arts Center, related gallery showcases, and
  advancement of the school as a leader in fine arts
• Other tasks as assigned by the Director of Finance and President